Exam - In case of problem

There is no technical help available during the exam. If you encounter one of the problems listed below, try the respective solution. If you are not able to continue with your exam (the solution is not on the list or the problem cannot be solved) act as follows:

1. Log out from the computer
2. Leave the exam room
3. Report the interrupted exam and its cause as soon as possible to address: opetushelp@lut.fi. Include the following information in the email:
   • your name and student number
   • name and code of the exam/course
   • the exact time of the interruption (date & time)
   • description of the problem
4. Book a new exam time when you receive an acknowledgement of the problem (and possible further instructions)

Possible problems:

Problem: The magnetic key does not work (at Lappeenranta Campus)
Solution: During office hours update your magnetic key by the university portiers (room 1133, phone +358 29 4462669 Mon-Fri from 8 am to 4 pm).

Problem: No image on the computer's display
Solution: If there is no image, move the computer’s mouse to wake up the display. If the display does not wake up, check that the power is on by pressing the power button on the bottom-right corner of the display. Also check that the computer is switched on. If there is still no image, leave the room and notify about the problem as described above.

Problem: Image appears on the display, but the computer is stuck. An error message appears on the screen: "Interactive Sign-in process initialization has failed".
Solution: The computer must be turned off and restarted. The computer's central unit is behind the display, press and hold the computer's power button for a few seconds until the computer turns off. Let go of the button, wait a moment and press the power button to restart the computer. The computer automatically logs in to the Windows' desktop. If the error recurs, leave the room and notify about the problem as described above.

Problem: I logged in to EXAM, but I get the message "You have no exams for today".
Solution: Make sure you are on the right exam computer. You can only take the exam with the computer number that is marked on your booking confirmation.

Problem: Browser crashes OR you accidentally close the browser
Solution: Start Exam again and log in with your user account. The exam continues.

Problem: Computer restarts in the middle of the exam.
Solution: Wait until the restart has completed. Log in to Exam. The exam may continue. If it does not, leave the room and notify about the problem as described above.

Problem: Fire alarm or some other alarm in the exam room
Solution: Leave the room immediately. Notify about the problem as described above.

Problem: Another participant disturbs
Solution: Quit or continue with the exam. In both of the cases notify about the problem as described above.

Problem: Power or network cut
Solution: Leave the room. Notify about the problem as described above.

Problem: Fit, seizure or some other urgent need to leave the room
Solution: Abort the exam and log out from the computer. Notify about the problem as soon as possible as described above.

Problem: Fit or seizure by another participant
Solution: Help. Quit or continue with the exam. In both of the cases notify about the problem as described above.

Problem: Suspicion of a misconduct
Solution: Finish your own exam. Inform about your suspicions as described above.