Student Customer Service

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Student Customer Service

Service channels


Students of Kouvola campus can visit the customer service point at Lappeenranta.

Customer Service point

Lappeenranta service point open on Tuesdays from 12 to 14 / by agreement until June 20th

Lahti service point open on Wednesday and Thursday from 12 to 14 until June 15th

June 21st - August 4th both service points open by agreement

Lappeenranta campus

The university's 2nd building, 3rd floor, room 2313

Lahti campus

Mukkulankatu 19, C 205 (C wing, 2nd floor).

Student Services Secretaries
Markus Korhonen (on vacation 5 - 30 June)
Milla Kuru
Jenny Kuusela

Postal address: LUT / Student Services, PL 20, 53851 Lappeenranta.


The Customer Service Team offers guidance and assistance in practical matters related to studies, e.g.,

  • enrolment for the academic year
  • registration for courses and exams
  • study certificates (certificates of student status and certificates for travel discounts)
  • transcripts of student records
  • registration of completed courses
  • reinstatement of study rights and re-enrolment
  • reports of accidents
  • ethical guidelines for students
  • renouncement of the right to study

You can also get in touch with the Student Customer Service team if you do not know the right place to contact. We can direct you to the right place to help you with your question.

Electronic services

Sisu transcripts and certificates

Sisu is a student information/administration system, from which you can print an electronically signed transcript of your study records or study certificate. The system is easy to use! Documents are signed electronically so you can access the documents you require without the need to order them separately. You will find instructions here.

You can order an official transcript of study records, a study certificate or Kela’s meal subsidy card here. (link to the electronic form)

Head of Student Services

Minna Ranta