IT support for LUT University and LAB University of Applied Sciences students.

Contact information and service hours

• Chat: eLUT bot 24/7 
  At the bottom right of the site when you agree to data collection and ads
   
• Email: student.ithelpdesk@lut.fi (Mon-Fri)
   
• Phone: +358 29 446 2777 (Mon-Fri at 9-11) *
  Urgent matters, No text messages
  *Student IT Helpdesk phone services continue 10.8.2026, 9 – 11  
   
• On campus: Tuesdays 12-14  *
  (Lappeenranta: in front of room 1304, Lahti: room C205)
  *
  Campus service desks open 11.8:
  Week 33 Student IT Helpdesk tuesday & thursday, 12 – 14
  Week 34 Student IT Helpdesk tuesday to friday, 12 – 14 (In Lahti on Tuesday 18.8. exceptionally open 10-14)
  Week 35 Student IT Helpdesk monday to wednesday, 10 – 14  (orientation week)
  Week 36 from 1.9.2026 normally ->  Student IT Helpdesk on tuesdays at 12–14

E-mail will work the whole summer, we will answer the e-mails on weekdays and during office hours.

We help when you have problems with the following issues: 

• Activating LUT account
• Duo MFA
• Forgotten password recovery
• Login issues (Moodle, Sisu, Office 365, LUT-VDI)
• Printer problems and attaching an electronic key/keycard to a printer

Considerations

• Before contacting us, check the instructions related to your IT problem and peek the frequently asked IT questions. In case of login problems, changing the password fixes several errors.
• Campus desks and phone service are closed 1.5.-15.8. and 15.12.-1.1. The exact dates will be announced annually